Frequently Asked Questions

Everything you need to know about shopping with East at Home.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive at your doorstep.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, East at Home ships to customers within the domestic United States. We are looking to expand our shipping zones to international destinations in the near future.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I contact customer support?

Our customer service team is available via email at [email protected] or through our website's live chat feature during standard business hours, Monday through Friday.