Returns & Exchanges
At East at Home, we want you to be completely satisfied with your purchase; if for any reason you are not, we offer a hassle-free 30-day return policy for all eligible items. Please ensure products are returned in their original packaging and condition to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
- 2.Pack Your Items
Carefully place the items back into their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
- 3.Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
- 4.Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking receipt to monitor the status of your return until it reaches our warehouse.